Business Solution – Business Process Management (BPM)

Why Business Process Management (BPM) is Critical

BPM is critical because processes are how you make your maximum profit, deliver value, meet your targets, achieve your objectives, and much more. Processes are critical because they are the way an organization realizes its strategic intent.

BPM is critical because it works: there is a common consensus that if business process management projects are implemented correctly, it provides significant advancement of organizational performance.

Here are some of the challenges faced by enterprises when it comes to the need for business process management outsourcing solutions.

• Difficulty in accessing skilled labor whenever required.
• Providing the highest levels of customer satisfaction.
• Lack of desired levels of productivity and efficiency in a process.
• Escalating costs of operations due to high labor costs.
• Insufficient focus on the organization’s core competencies and business processes.

“Business Process Management is a structured, coherent and consistent way of understanding, documenting, modelling, analyzing, simulating, executing, measuring and continuously changing end-to-end business processes and all involved resources in light of their contribution to business improvement.”

What are the Benefits of Business Process Management?

If ‘bad’ business processes can lead to a company’s downfall and impact bottom line, then building and managing the business process could lead the clients to the success path and also help them stay on it.

So, what is it that BPM brings to your organization?

• Cost efficiency
• Operational efficiency
• increased scalability
• customer satisfaction
• increased business flexibility
• quicker introduction of new products or Services
• stronger competitive advantage / differentiation
• provide strategic value by mapping end-to-end
• a holistic perspective of the organization
• automation and integration opporunities

Hopefully, now convinced of the importance of managing business processes, you might think why BPM is not more engrained in management culture.
One reason is that most organization, even though participating in some BPM-related activities, do not seem to consider BPM a strategic tool but mostly as a project – and what is the main tool for project selection? Return on investment (ROI). Organization evaluate the cost and benefits of their different projects, compute an ROI, and select the ones that score the highest on this indicator.

The following are our offerings in the Business Process Consulting Service.

• 360º Business Analysis and Evaluation
• Evaluation and Selection of Application Portfolio
• Process, Cost and Performance Improvement
• Systems Integration for business process automation
• Gap and Value Stream Anaysis
• IT Strategy & Business Alignment
• IT Governance & Portfolio Management

What makes TCGI your preferred partner for Business Process Consulting?

• Business Process Outsourcing:
  • TCGI’s dedicated BPO team ensures a competitive edge by meeting client requirements and enhancing service efficiency.
  • Our BPO services drive business transformation and improvement.

• Overcoming Challenges:
• We assist clients in successfully tackling current business challenges.
• Our services add value and fulfill specific business needs.

• Performance-Driven Approach:
• Our process performance involves comprehensive business evaluation, gap analysis, and value stream analysis.
• Integration of enterprise applications for increased responsiveness and productivity.

• Delivering Excellence:
• Achieving high customer retention through understanding values and aligning expectations with products and services.
• Cost reduction through labor-intensive process outsourcing in technology and business initiatives.

• Best Practices Implementation:
• Implementing best practices across all Enterprise & Line-of-Business Applications.
• Notable achievements include setting up a PMO for a leading Logistics and Financial Services Company.

• Adding Value to Your Business:
• Outsourcing with TCGI leads to increased productivity, reduced costs, and improved customer service.
• Clients benefit by focusing on primary objectives while we manage back-office operations.

• Our Specialized Areas:
• Financial Process Management: Serving banking, capital markets, mortgage services, and insurance companies.
• Supply Chain Management: Providing a wide range of capabilities from product strategy to post-sales service.
• 3rd Party Logistics: Managing inbound, inventory, order fulfillment, and more.
• Content Management: Enhancing access to enterprise content and information.
• Technical Support: Customized solutions for various applications and integrated systems.
• Finance & Accounting: Ensuring compliance with legal and regulatory standards.